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Frequently Asked Questions | 3D Photo Gifts

OUR CRYSTALS

What are they made from?
Our crystals are made from K9 crystals and chosen due to their low imperfections and inclusions which make them ideal for engraving our 3D images. They can be polished like lead crystal and have high clarity offering both durability and excellent quality.

Are they breakable?
All of our engraved products are made from high-quality crystal, which is breakable if dropped. As long as you handle your crystal with care and display it where it will be safe you should be able to enjoy it for a lifetime.

How do you clean the crystal?
You may use a glass cleaner to remove dust and restore the shine to your crystal.
Dust it with a microfiber cloth, a glass cleaning cloth, or any other soft cloth.
Don’t use any rough materials that might scratch the surface of the crystal.
Will the image get discolored or fade over time?
The image inside will be safe from discoloration and fading as long as your crystal remains intact.

What crystal shapes and sizes do you offer?
For the best possible 3D images inside your custom crystal, we suggest the following examples of the recommended crystal sizes and shapes for the number of faces or images we can engrave inside for you for your order.

  • 1-2 figures: Small Rectangle, Small Square, Small Heart, Small Diamond, Small Iceberg
  • Up to 3 figures: Medium Rectangle, Medium Square, Medium Heart, Medium Diamond, Medium Iceberg
  • Up to 4 figures: Large Square, Large Heart
  • Up to 5 figures: Large Rectangle, Large Diamond, Large Iceberg, X-Large Heart, XX-Large Square
  • Up to 7 figures: XX-Large Rectangle
  • Up to 9 figures: XXX-Large Rectangle, Max Rectangle, Titan Rectangle
If uploading a photo with more than 1 figure or pet please advise how many figures you want
included in the crystal. If you wish to exclude a figure from the photo please advise us which figures you would like to have engraved.

Do I need to purchase a light base for my crystal?
Our crystals are designed in such a way as to stand on their own. If you add a lighted base it can help to highlight the image and add another beautiful touch to your custom crystal. We offer a variety of light bases that you can look at here.

About Crystal Engraving

2D versus 3D Engraving
A 2D laser engraving is a copy of your photo that will appear as a flat image within your crystal. A 3D laser engraving, is capable of recreating your photo with depth that will make the image more realistic. When viewed from the front, it will look almost like the image is suspended inside your crystal and then when you turn it the image will appear to be following you with its gaze.

How do you put the 3D Image in the Crystal?
We use state-of-the-art laser technology that allows us to create tiny etchings at specific points beneath the surface of the crystal. These points are plotted at various depths to create a 3D image. You can learn more about our 3D crystal engraving process here.

Can I Engrave a Message on my Crystal?
You can add custom text to any size of our 3D Crystal Rectangle, Square, Heart, or Diamond crystals. Upon the selection of your crystal shape and after you upload your photo you can personalize it by just typing into the Custom Engraving text box any message 50 characters or less, including spaces. You will be able to review your message before completing your order to make sure it is correct.

Can You make a Color Engraving?
At this time we are not able to deposit color into the crystal images but that doesn’t detract from the beauty of our crystals.

Can you Engrave Company Logos?
Yes we are able to create a 3D version of your company logo. Logos with textured pictures or shapes create more effective 3D images. We can still engrave a plain text logo or a simple line drawing, but the 3D effect probably won’t be as pronounced. If you are not sure how your logo will look in the engraving you can email us at before you place your order.

Placing an Order

How do I place an order online?
First select a crystal from the menu ; upload your photo and place it on the template of the crystal shape that you are ordering. After looking at the preview and are happy with it you can then move on to customizing your order by adding text, choosing your size and adding a light base. Finally just click on ADD to Cart.
On the next page you can review your order summary in your cart. Verify that everything is correct and then move on to selecting your shipping method.
Finally move on to Proceed to Checkout where you will enter your payment information and address to complete your purchase.

How long does it take to Process my Order
Most orders will be processed, shipped and delivered within 3 to 7 business days. Please allow more time for special requests or for an important occasion just to make sure you are satisfied with the final product.
How will I know if you have received my order?
Once we receive your order you will receive an automatic confirmation email. If you do not receive a confirmation from us check your spam folder and also confirm that you gave us the correct email address. You are also welcome to contact us at if you have any concerns about your order.

How to Pay for My Order
We accept all major credit cards, debit cards and PayPal.

Do you accept bulk orders?
Yes we take bulk orders upon request.

Shipping

Can I ship to a different address other than my billing address?
Yes you may after you enter your billing address simply check the box that says “Ship to a different address”. This will open another form where you can put the shipping address. If we have any questions we may contact you after you place your order to verify your shipping details.

Do you ship Internationally?
Currently we only ship to locations within the U.S. and Canada.
Will my Crystal be safe during shipping?
We ensure our crystals are packaged in sturdy gift boxes and then wrapped in bubble wrap to keep them safe. If despite our precautions your order is damaged in any way please contact us immediately at………..

Do you ship to P.O Boxes, APO or FPO addresses?
Yes!

Where is My Order?
You will receive a confirmation email with a tracking number once your orders is shipped. You can use this number to track the status of your package here, or you can input your email address and order number.